Join the VoiceQ community and connect with fellow users. Access additional resources, such as tutorials, forums, and updates, to enhance your proficiency with the software.
These support articles are designed to guide you through the initial steps of using our powerful software, ensuring you have a smooth and productive experience right from the start.
A beginners guide on setting up VoiceQ in your workflow.View →
A beginners guide on setting up VoiceQ Cloud in your workflow.View →
Download the latest release for VoiceQ for macOS from team VoiceQ.View →
Discover the latest features and releases for VoiceQ CloudView →
These guides provide information to help you get started and understand all of our Applications.View →
Learn how to set-up MIDI & Satellite connections between DAW applications and VoiceQ Pro.View →
Gain certified learnings when using VoiceQ applicationsView →
Get acquainted with the interface, navigating the dashboard and customizing the layout to your liking.View →
The latest workflows whether running a local recording or one remote across the globe.View →
Learn about remote workflows using third-party software and VoiceQ Pro to record your talent anywhere around the globe.View →
These workflows are designed to help you with scripting for Netflix compliance and other SVOD specificationsView →
Find out how we protect your assets and run security on our platforms.View →
These support articles are designed to maximize your knowledge with VoiceQ software, ensuring you have a smooth and productive experience right from the start.
Calibrating ADR sessions, recording and synchronizing dialogue in VoiceQView →
Our most disruptive featureView →
Book a call with one of our team to discuss sales and support optionsView →
A new workflow to get users into the studio faster using Automatic Sync Technologies (AST)View →
Steps on how to use Matchbox with VoiceQ applications to conform scripts and video.View →
If you have any questions about VoiceQ, we welcome you to get in touch via email, or our form enquiry.View →
Access demo projects for use with VoiceQ ActorView →
Educating and training tomorrow's audio post-production workforceView →
Manage your subscriptions via our customer portalView →
Fill out this form to cancel your current VoiceQ License(s)View →
Learn about our legacy features included in VoiceQView →
Download legacy releases for VoiceQ macOS from team VoiceQ.View →
View the latest technical specifications for our software offerings.View →
Blackmagic connections and video output tutorialsView →
Learn about our Cloud security policies used to protect your dataView →
The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data.View →
Can I connect VoiceQ via MIDI or AVID Satellite to Pro Tools on Windows?
You may run VoiceQ on a mac and connect it to Pro tools on windows but it will require a hardware MIDI connection or third party application to run successfully. We do not recommend it, but it is possible to use it in this configuration.
For AVID Satellite you can connect to Pro Tools on Windows 10 or above.
Can I open “VoiceQ Project 3.0” format with older series and versions of VoiceQ?
No, VoiceQ 6.1.0 will be the first version ever to export in the “VoiceQ Project 3.0” format. Users wishing to open projects created in “VoiceQ Project 3.0” format will need to upgrade to version 6.1+. Users can choose which format to save in if they wish to send the project to a user on an older version. If you are having loading issues from external drives or cloud drives we recommend using the new “VoiceQ Project 3.0“ file format over the legacy “VoiceQ Project 2.0” file format.
Does the use of VoiceQ Applications cause a breach to TPN Assessment?
KIWA Digital Ltd. is Blue Shield approved. As per MPAA and TPN guideline policies, the use of VoiceQ applications do not breach TPN assessment. Cloud-hosted systems and servers are strictly prohibited without the advanced written consent of content owners. Therefore the use of VoiceQ Cloud services may require the approval of the content owner before storing data in the cloud, etc.
How do I cancel or suspend my license?
To cancel or suspend your license please fill our cancellation form to confirm with our sales staff. Please note that you must provide us with at least 10 days prior notice before your cancellation request will become effective.
VoiceQ will generally offer refunds for any purchase within the previous 30 days, to any customer who accidentally purchased the wrong product or discovered after purchasing that the product did not work as expected. A service fee may be deducted where our payments provider refuses to refund their own fees.
How does VoiceQ integrate with ProTools for recording?
To connect VoiceQ, you have two options: you can either connect it via Avid Satellite or MIDI using the in-built IAC, or you can share the connection over a network to another device. For detailed instructions on setting up your studio, please visit the 'Setting up your studio' page.
I receive a MIDI error in VoiceQ upon playback. How do I fix this?
This can be caused by two variables:
1. Check MIDI beat clock is set to the correct port in ProTools. The Beat Clock controls Playback and often is the cause of this issue. Navigate to 'Setup>MIDI>MIDI Beat Clock...'
2. In the Transport window or Synchronisation options via the transport, you need to select 'GEN MTC'. Once activated both PT and VQ will be in Sync.
What are the benefits of using VoiceQ with AVID Protools vs using AVID Protools on its own?
When using VoiceQ with Protools, you can enjoy several benefits compared to using Protools on its own:
i. Interoperability with OOONA: VoiceQ allows seamless import and export of files between the two applications, facilitating easy sharing. This is especially useful for script updates and post-recording edits.
ii. Pre-recording script features: VoiceQ offers comprehensive reporting capabilities, including line counts and character word/letter counts. These built-in features benefit the casting of voice actors and provide project oversight.
iii. Filtered character lines during recording: VoiceQ enables you to filter the lines specific to each character, providing a defined list for voice-over (VO) recording. Both the audio engineer and director in a studio setup have full visibility of the script. This allows for easy export of the as-recorded script post-recording.
iv. Script display options for actors: Actors can view the script on screen using various methods such as Rythmoband, plain text, subtitles with the classic 3-beep method, or a combination of modern and traditional approaches.
v. As-Recorded script integration: VoiceQ allows you to incorporate all updates from the studio recording into one project file, resulting in an as-recorded script. This feature is particularly useful for post-production subtitling.
vi. Audio Description capabilities: With VoiceQ's As-Recorded script, you can easily perform Audio Description, with in-out points visually displayed on the timeline for users' convenience.
By utilizing VoiceQ alongside Protools, these benefits enhance the overall workflow, efficiency, and accuracy of the recording process.
What are the primary benefits of the OOONA and VoiceQ Dubbing and Audio description workflows?
The OOONA and VoiceQ Dubbing and Audio Description workflows provide several primary benefits:
OOONA and VoiceQ present streamlined workflow management tools for dubbing and audio description processes. These solutions establish a centralized platform for effective collaboration among various stakeholders, including translators, directors, audio engineers, and project managers, resulting in improved communication and coordination. The workflows are geared towards enhancing productivity and efficiency through features like automated script syncing, audio synchronization, and project management tools. This leads to quicker turnaround times, heightened productivity, and improved project delivery. Both platforms ensure accurate and consistent translations across languages and episodes by providing cloud-based access to up-to-date scripts, glossaries, and reference materials. Robust quality control mechanisms are in place, offering reporting features, line counts, and character word/letter counts for monitoring progress and adhering to quality standards. The workflows seamlessly integrate with industry-standard tools and platforms, allowing for easy collaboration and file exchange. VoiceQ's audio description capabilities further promote inclusivity for visually impaired audiences by enabling precise synchronization of audio descriptions with visual cues. In conclusion, OOONA and VoiceQ's Dubbing and Audio Description workflows provide a comprehensive and efficient solution that enhances various aspects of the dubbing and audio description processes, ultimately offering an engaging and seamless experience for viewers.
What do I need to start VoiceQ?
Users will need to sign up and register for an iLok account to use our products. Select the link to register your details and create a user name. Users will then need to download the ilok manager application and follow the installation process. Select the link to download the latest ilok Manager.
Once you have installed the application you need to open it and log in to save your details.
What is VoiceQ Project 3.0?
The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format. If you save a VoiceQ project in the new “VoiceQ Project 3.0“ file format you will witness faster load times from external drives and local devices. You will see faster load times, consistent media connection and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers. Our apple silicon version also uses “VoiceQ Project 3.0” as its default to future-proof projects.