Support

Video Output

Blackmagic connections and video output tutorials

Blackmagic

VoiceQ Pro supports a wide range of video hardware devices from Blackmagic Design. This plug and play feature enables VoiceQ to output video through Blackmagic hardware, increasing the number of supported output devices. This solves the problems of changing workflows and adding further hardware and cabling to studios, reducing setup time.

Recommended machine specification:

• Quad-core i5 (2012+ models)

Originally developed and tested with mac mini server 2012 Quad-core i7 machine.

The quality depends on the overall power and/or the current status (number of running applications, etc.) of the running machine.

The following Blackmagic devices have been tested for compatibility with VoiceQ Pro:

• Intensity Shuttle for USB 3.0

• UltraStudio for Thunderbolt™ 4K

• Decklink 4K Extreme card

• Decklink 4K Extreme 12G card

• Decklink HD Extreme 2, 3

The following Blackmagic devices are not compatible with VoiceQ Pro:

• Blackmagic Design Intensity Pro - HDMI and Analog Editing Card

VoiceQ was created with the latest API from Blackmagic Design, we support all hardware currently supported by Blackmagic Design. Please update to the latest Blackmagic drivers if you have issues with connectivity.

Visual features active in Blackmagic output:

• Waveform

• Rythmoband

• Ruler

• Streamers

• Visual count down/up

• Script preview

• The next VoiceQ update will include:

• Recording indicator

• Support for AJA video devices

• Support for industry third-party cards

• Dynamic latency detection

Blackmagic - Set-up

Steps:​

1. Run VoiceQ

2. Open a previous project (that includes a video file) or Create a new project (Import a video)

3. Navigate to Window>Video Output Configuration… (See image)

4. Select your ‘Video Output Method’ using the dropdown

5. Select your resolution and frame rate under ‘Video Mode’ (See image)

6. Set your buffering time (Recommended 300ms)

7. Set your Display Latency (Recommended 200ms)

Note: Due to latency between an external device and VoiceQ we have added a ‘Buffering Time’ slider to allow users to adjust for the best possible sync between the external device and VoiceQ.

OpenGL - Set-up

VoiceQ now has the ability to Run using OpenGL rendering to take advantage of later model graphics cards. This allows for smoother playback. (Note: 10.9 is not supported)

Steps:

1. Run VoiceQ

2. Open a previous project (that includes a video file) or Create a new project (Import a video)

3. Navigate to Window>Video Output Configuration… (See image)

4. Select your ‘Video Output Method’ using the dropdown

FREQUENTLY ASKED QUESTIONS

When using Pro Tools and VoiceQ the video from VoiceQ does not appear. Why?

VoiceQ uses the same machine that also runs Pro Tools 11 and greater, we recommend that you turn the AVID video engine off when using both on the same machine. You can do so by opening the Playback Engine window in Pro Tools and uncheck the checkbox labelled ‘Video Engine’. After disabling the video engine, it is important to restart VoiceQ when using a Blackmagic device.

I removed my Blackmagic Device while connected to a display, now it wont work. Why?

The Blackmagic device driver only sends an events while plugged in. We recommend not to remove or disconnect the Blackmagic Device while you have the video window visible on an external display as it may cause a critical error with you Mac.

The Rythmoband text seems to stutter. How can I improve the playback of the Rythmoband?

Depending on your device we recommend setting the frame-rate to 60fps. By doing so the Rythmoband with become clearer and easier for recording artists to read. We do not recommend using any playback mode below 30fps.

Audio playback via the Blackmagic device has become distorted why is this?

This is caused by the device. To remedy this you need to lower the output resolution to a lower level than previously set.

I cannot see the video on my external device. I only see a black screen how do I fix this?

This is caused by setting your Buffering Time and/or Display latency below the recommended settings for your device. The user will be warned when setting latency below 80ms as it may cause the video to not appear on your external device.

Frequently Asked Questions

Does the use of VoiceQ Applications cause a breach to TPN Assessment?

No, as per MPA guidelines, use of VoiceQ applications do not breach TPN assessment. Cloud-hosted systems and servers are strictly prohibited without the advanced written consent of content owners. Therefore the use of VoiceQ Cloud services may require the approval of the content owner before storing data in the cloud, etc.

I receive a MIDI error in VoiceQ upon playback. How do I fix this?

This can be caused by two variables:

1. Check MIDI beat clock is set to the correct port in ProTools. The Beat Clock controls Playback and often is the cause of this issue. Navigate to 'Setup>MIDI>MIDI Beat Clock...'

2. In the Transport window or Synchronisation options via the transport, you need to select 'GEN MTC'. Once activated both PT and VQ will be in Sync.

Is VoiceQ Writer a cloud based system or native install on a local workstation?

• VoiceQ Writer is a MacOS application, however, we created VoiceQ Cloud as a windows friendly, and cloud-based equivalent.

• VoiceQ Writer (and Pro and Actor) fully integrate with VoiceQ Cloud

• VoiceQ Cloud replicates much but not all of the Mac OS functionality, it does provide advanced project management, collaboration, and reporting functionality

• Voice Cloud is available in 2 forms Manager and Collaborator, the former can set permissions while the latter receives permissions

Licensing

Upgrading licenses

To upgrade your license, you can contact our support team and /or purchase a new license via our purchase portal.

Cancellation or Suspension

To cancel or suspend your license please fill our cancellation form to confirm with our sales staff. Please note a 48 hour period prior to your next charge is preferred.

Recommended MIDI hardware?

We recommend the iConnectivity Mio2. It allows connection between two computers without the need for multiple MIDI senders/receivers.

• Configuration software (download for Mac/PC) makes it simple to create and save routing, merging, and filtering presets. One can be stored on the device and remembered when you power up.

VoiceQ Cloud licensing

1. Clients have the ability to tag in and out different users in Cloud. We can allocate you a large volume of licenses to add as many adaptors/users as desired and the manager of the cloud projects can review the teams that each time milestones are completed.

2. Cloud manager gives the project owners piece of mind by controlling who sees and can edit what on projects via our team’s system.

3. Users need to register to confirm their identity and then they can access and edit projects.

4. Volume can be monitored by VoiceQ Cloud managers.

5. Owners of VoiceQ writer on MacOS can easily access projects in the application and stream the media directly into the system without the need to share scripts and media files.

What do I need to start VoiceQ?

Users will need to sign up and register for an iLok account to use our products. Select the link to register your details and create a user name. Users will then need to download the ilok manager application and follow the installation process. Select the link to download the latest ilok Manager.

​Once you have installed the application you need to open it and log in to save your details.

Where do I download VoiceQ software?

New users can download VoiceQ software from our downloads/releases page. You will need to select the version you have purchased a license for. Please note that you will alos need to select the correct application based on the OS you plan to use.

Will a Cloud Manager account allow me to do the adaptation?    

Yes, Cloud manager allows for project creation, sharing, editing and adaption all online.

Learn more about cloud on our support page.