Support

Releases

Download the latest release for VoiceQ for macOS and browsers from team VoiceQ.

Trials

To trial VoiceQ Writer you can download and activate it via ilok activation on your macOS device.

For a VoiceQ Pro trial please fill out our Workflow Assessment for Trial form.


Latest downloads for macOS 11 and above (Intel & M Series processors)
VoiceQ Pro 6.2.1
VoiceQ Writer 6.2.1
VoiceQ Actor 6.2.1

Latest downloads for OS X 10.9 to macOS 10.15 (Intel processors)
VoiceQ Pro 6.2.1 C
VoiceQ Writer 6.2.1 C
VoiceQ Actor 6.2.1 C

VoiceQ Pro

Release: VoiceQ Pro 6.2.1.1
Date: January 2022

Changes

- General update for opening older projects
- Stability fixes

Note: Users who experienced issues opening certain projects can now recover the data correctly upon loading the project file in VoiceQ. The file will appear as a .voiceqprojx file and will need to be saved to a new version to use correctly.

Important fixes

• Users can now choose to use "Formatted text styles". The default will return to the original VoiceQ script format.
   ⁃ Right-click the script to switch between Formatted text styles and the default text layout and/or select View/Script/Use formatted text styles.
• Fixed an issue where the application would close under certain conditions.
• Fixed an issue when editing lines using the pop-over would cause minor issues.
• Brought back the ability to use “Advanced Sync Mode”
• General stability fixes

---

Overview

VoiceQ applications 6.2 and VoiceQ Cloud 3.0 series represent a strategic shift for our applications. This includes localisation of user interfaces and functionality, integration with our new VoiceQ Cloud streaming platform, and interoperability with client technology.

Disclaimer

This version of VoiceQ will create projects that are "NOT COMPATIBLE" with older versions of VoiceQ. Due to the inclusion of FORCED NARRATIVE in the TTAL format export and importing features w can no longer guarantee that the project files will open on older versions of VoiceQ software.

Features

1. TTAL 1.1 Formatting

Option to import/export 'DUB_SCRIPT' with the forced narrative indication in TTAL format.

• When importing a TTAL with 'FORCED NARRATIVE' the application sets the line as the character 'FORCED NARRATIVE'.
• When importing a TTAL with 'FORCED NARRATIVE' the data for 'Position on-screen' will import the settings for 'top, bottom, left, right'.
• FN in the characters menu defines the character as a 'FORCED NARRATIVE' - think of it like the title of a film or an on-screen credit that is non-spoken but still needs translation or adaptation. i.e. The board says "I AM ALIVE" which would be non-spoken but set as a FORCED NARRATIVE as it appears as part of the story told to the viewers.
• The Screen position field can be found in the extension of the comment pop-out - here you can log the location of the FORCED NARRATIVE on-screen position.
• The Character on screen is also required for the actors to see if the person appears in view or not. We may make this a live column in the script view in future so it is easier to define for directors.

2. Formatted text integration

Option to import scripts using formatting that includes Italic, Bold and Underlines.

• Scripts that include bold, Italic and underlining formatting are now supported by VoiceQ. We use a markdown system similar to other common HTML applications.

Our users will need to learn the following shortcuts:

• '*' : Italic
• '**' : Bold
• '***' : Bold Italic
• '_' : Underline (single underscore character)
• Escape character is '\': If you want to show **, you need to use the sequence '\*\*'

3. VoiceQ Phonics

Users can add icons to mark specific voice adjustments - such as inhale, exhale, lip-smack, swallow, breath and many more.

• These phonic icons can be found under the new menu icon in the lower left of the main window
• Once selected the user can add icons to each character and they can be stretched to fit set periods for on-screen use for the actor.
• Users can find more information on how to operate this feature on our applications user guide via support

4. Character pin option: Select "Pin" in the scene character menu. This will keep the character(s) in the lowest section of the band at all times.

5. Character options added:

• Multiple character selection is now available
• Delete multiple characters
• Merge multiple characters
• Select characters to filter
• Select characters to show

6. Faster scene/line shifting:

• You can now shift in the negative time direction as well.
• The messages are simplified.
• You cannot change the scene start time to overlap with other scenes.
• If the first line is overlap with the new scene start time, you must shift the lines as well (the button to shift the scene start time only will be hidden).

7. Unassigned characters can now be fast assigned to a character in the project: Simply right-click a character and you can assign all non-allocated characters to the selected character.

Fixes

• Fixed an issue where some users could not use the 'Save As...' function correctly.
• Fixed a crash after exporting a video (.mov)• Merging lines with '*' now merge as intended.
• Fixed MIDI issues when connecting over a network.
• Non-English header: Cannot be detected by VoiceQ.
• Timecode format: It looks like “hh:mm:ss” but the cell format is the number (relative value to 24 hours in seconds)
• Audio monitoring channel fixed for stereo inputs
• Reduced the size of the preferences window and added a 'System' menu to house all of the saving and data information and options
• Advanced export excel issue fixed• Characters panel menu re-order - This was done to incorporate the easier selection functions added in this version.

New VoiceQ Project file format

In order to meet new requirements for load times, media connection and project stability, we have developed a new project file format “VoiceQ Project 3.0”.

What is VoiceQ Project 3.0?

The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format.

Previous additions

• Vertical slider to increase WAV sizing: Right-click on the WAV icon in the lower section to increase the WAV size.
• Add characters to the scene: Right-click to add all characters to the scene in the characters panel
• XL8 MediaCAT support for translation *(Refer to our API support for more information)*
• Veritone Voices API support *(Refer to our API support for more information)*
• Universal build both for Intel and ARM-based Macs.
• Export the Script text in 'docx' format• Export audio in 'm4a, wav' formats
• VoiceQ Project 3.0 format: Faster load times, consistent media connection, and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers.
• Duplicate a language: The user can select a language to duplicate in the project settings. This allows all text data to be copied to a new language for easier changes. This option is designed for translators/adaptors who need to make regional adjustments instead of complete script rewrites.
• Loop Count reports: Users now have the option in the loop count report export window to adjust the loop timing to any range they require.
• Fixed a critical issue where if the user deletes a line in a certain state it would freeze the application on certain OS- Stability fixes
• Removed jump to start when doing the following: Undo, delete a line(s), split a line, and merge lines.
• Added a visual “rebuilding text” dialogue when using Open GL or Blackmagic outputs.
• Fixed an issue where comments were not transferring from VoiceQ Cloud• Fixed an issue where splitting a line without intervention could cause unexpected splitting to occur when:
• The project has multiple languages.
• The user intervention option is turned off.


VoiceQ Writer

Release: VoiceQ Writer 6.2.1.1
Date: January 2022

Changes

- General update for opening older projects
- Stability fixes

Note: Users who experienced issues opening certain projects can now recover the data correctly upon loading the project file in VoiceQ. The file will appear as a .voiceqprojx file and will need to be saved to a new version to use correctly.

Important fixes

• Users can now choose to use "Formatted text styles". The default will return to the original VoiceQ script format.
   ⁃ Right-click the script to switch between Formatted text styles and the default text layout and/or select View/Script/Use formatted text styles.
• Fixed an issue where the application would close under certain conditions.
• Fixed an issue when editing lines using the pop-over would cause minor issues.
• Brought back the ability to use “Advanced Sync Mode”
• General stability fixes

---

Overview

VoiceQ applications 6.2 and VoiceQ Cloud 3.0 series represent a strategic shift for our applications. This includes localisation of user interfaces and functionality, integration with our new VoiceQ Cloud streaming platform, and interoperability with client technology.

Disclaimer

This version of VoiceQ will create projects that are "NOT COMPATIBLE" with older versions of VoiceQ. Due to the inclusion of FORCED NARRATIVE in the TTAL format export and importing features w can no longer guarantee that the project files will open on older versions of VoiceQ software.

Features

1. TTAL 1.1 Formatting

Option to import/export 'DUB_SCRIPT' with the forced narrative indication in TTAL format.

• When importing a TTAL with 'FORCED NARRATIVE' the application sets the line as the character 'FORCED NARRATIVE'.
• When importing a TTAL with 'FORCED NARRATIVE' the data for 'Position on-screen' will import the settings for 'top, bottom, left, right'.
• FN in the characters menu defines the character as a 'FORCED NARRATIVE' - think of it like the title of a film or an on-screen credit that is non-spoken but still needs translation or adaptation. i.e. The board says "I AM ALIVE" which would be non-spoken but set as a FORCED NARRATIVE as it appears as part of the story told to the viewers.
• The Screen position field can be found in the extension of the comment pop-out - here you can log the location of the FORCED NARRATIVE on-screen position.
• The Character on screen is also required for the actors to see if the person appears in view or not. We may make this a live column in the script view in future so it is easier to define for directors.

2. Formatted text integration

Option to import scripts using formatting that includes Italic, Bold and Underlines.

• Scripts that include bold, Italic and underlining formatting are now supported by VoiceQ. We use a markdown system similar to other common HTML applications.

Our users will need to learn the following shortcuts:

• '*' : Italic
• '**' : Bold
• '***' : Bold Italic
• '_' : Underline (single underscore character)
• Escape character is '\': If you want to show **, you need to use the sequence '\*\*'

3. VoiceQ Phonics

Users can add icons to mark specific voice adjustments - such as inhale, exhale, lip-smack, swallow, breath and many more.

• These phonic icons can be found under the new menu icon in the lower left of the main window
• Once selected the user can add icons to each character and they can be stretched to fit set periods for on-screen use for the actor.
• Users can find more information on how to operate this feature on our applications user guide via support

4. Character pin option: Select "Pin" in the scene character menu. This will keep the character(s) in the lowest section of the band at all times.

5. Character options added:

• Multiple character selection is now available
• Delete multiple characters
• Merge multiple characters
• Select characters to filter
• Select characters to show

6. Faster scene/line shifting:

• You can now shift in the negative time direction as well.
• The messages are simplified.
• You cannot change the scene start time to overlap with other scenes.
• If the first line is overlap with the new scene start time, you must shift the lines as well (the button to shift the scene start time only will be hidden).

7. Unassigned characters can now be fast assigned to a character in the project: Simply right-click a character and you can assign all non-allocated characters to the selected character.

Fixes

• Fixed an issue where some users could not use the 'Save As...' function correctly.
• Merging lines with '*' now merge as intended.
• Non-English header: Cannot be detected by VoiceQ.
• Timecode format: It looks like “hh:mm:ss” but the cell format is the number (relative value to 24 hours in seconds)
• Reduced the size of the preferences window and added a 'System' menu to house all of the saving and data information and options

New VoiceQ Project file format

In order to meet new requirements for load times, media connection and project stability, we have developed a new project file format “VoiceQ Project 3.0”.

What is VoiceQ Project 3.0?

The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format.

Previous additions

• Vertical slider to increase WAV sizing: Right-click on the WAV icon in the lower section to increase the WAV size.
• Add characters to the scene: Right-click to add all characters to the scene in the characters panel
• XL8 MediaCAT support for translation *(Refer to our API support for more information)*
• Veritone Voices API support *(Refer to our API support for more information)*
• Universal build both for Intel and ARM-based Macs.
• Export the Script text in 'docx' format• Export audio in 'm4a, wav' formats
• VoiceQ Project 3.0 format: Faster load times, consistent media connection, and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers.
• Duplicate a language: The user can select a language to duplicate in the project settings. This allows all text data to be copied to a new language for easier changes. This option is designed for translators/adaptors who need to make regional adjustments instead of complete script rewrites.
• Loop Count reports: Users now have the option in the loop count report export window to adjust the loop timing to any range they require.
• Fixed a critical issue where if the user deletes a line in a certain state it would freeze the application on certain OS- Stability fixes
• Removed jump to start when doing the following: Undo, delete a line(s), split a line, and merge lines.
• Fixed an issue where comments were not transferring from VoiceQ Cloud• Fixed an issue where splitting a line without intervention could cause unexpected splitting to occur when:
• The project has multiple languages.
• The user intervention option is turned off.


VoiceQ Actor

Release: VoiceQ Actor 6.2.1.1
Date: January 2022

Changes

- General update for opening older projects
- Stability fixes

Note: Users who experienced issues opening certain projects can now recover the data correctly upon loading the project file in VoiceQ. The file will appear as a .voiceqprojx file and will need to be saved to a new version to use correctly.

Important fixes

• Users can now choose to use "Formatted text styles". The default will return to the original VoiceQ script format.
   ⁃ Right-click the script to switch between Formatted text styles and the default text layout and/or select View/Script/Use formatted text styles.
• General stability fixes

Overview

VoiceQ applications 6.2 and VoiceQ Cloud 3.0 series represent a strategic shift for our applications. This includes localisation of user interfaces and functionality, integration with our new VoiceQ Cloud streaming platform, and interoperability with client technology.

Disclaimer

This version of VoiceQ will create projects that are "NOT COMPATIBLE" with older versions of VoiceQ. Due to the inclusion of FORCED NARRATIVE in the TTAL format export and importing features w can no longer guarantee that the project files will open on older versions of VoiceQ software.

Features

1. VoiceQ Phonics

Users can add icons to mark specific voice adjustments - such as inhale, exhale, lip-smack, swallow, breath and many more.

• These phonic icons can be found under the new menu icon in the lower left of the main window
• Once selected the user can add icons to each character and they can be stretched to fit set periods for on-screen use for the actor.
• Users can find more information on how to operate this feature on our applications user guide via support

2. Character pin option: Select "Pin" in the scene character menu. This will keep the character(s) in the lowest section of the band at all times.

3. Character options added:

• Select characters to filter
• Select characters to show

Fixes

• Fixed an issue where some users could not use the 'Save As...' function correctly.
• Non-English header: Cannot be detected by VoiceQ.
• Timecode format: It looks like “hh:mm:ss” but the cell format is the number (relative value to 24 hours in seconds)
• Reduced the size of the preferences window and added a 'System' menu to house all of the saving and data information and options

New VoiceQ Project file format

In order to meet new requirements for load times, media connection and project stability, we have developed a new project file format “VoiceQ Project 3.0”.

What is VoiceQ Project 3.0?

The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format.

Previous additions

• Vertical slider to increase WAV sizing: Right-click on the WAV icon in the lower section to increase the WAV size.
• Universal build both for Intel and ARM-based Macs.
• VoiceQ Project 3.0 format: Faster load times, consistent media connection, and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers.
• Fixed an issue where comments were not transferring from VoiceQ Cloud.


Frequently Asked Questions

Can I open “VoiceQ Project 3.0” format with older series and versions of VoiceQ?

No, VoiceQ 6.1.0 will be the first version ever to export in the “VoiceQ Project 3.0” format. Users wishing to open projects created in “VoiceQ Project 3.0” format will need to upgrade to version 6.1+. Users can choose which format to save in if they wish to send the project to a user on an older version. If you are having loading issues from external drives or cloud drives we recommend using the new “VoiceQ Project 3.0“ file format over the legacy “VoiceQ Project 2.0” file format.

Can i connect VoiceQ via midi to pro tools on windows?

You may run VoiceQ on a mac and connect it to Pro tools on windows but it will require a hardware MIDI connection or third party application to run successfully. We do not recommend it, but it is possible to use it in this configuration.

Download rtpMIDI and set it up just like the macOS set-up guide you may view on Setting up your studio.

Does the use of VoiceQ Applications cause a breach to TPN Assessment?

No, as per MPA guidelines, use of VoiceQ applications do not breach TPN assessment. Cloud-hosted systems and servers are strictly prohibited without the advanced written consent of content owners. Therefore the use of VoiceQ Cloud services may require the approval of the content owner before storing data in the cloud, etc.

How do I cancel or suspend my license?

To cancel or suspend your license please fill our cancellation form to confirm with our sales staff. Please note that you must provide us with at least 10 days prior notice before your cancellation request will become effective.

VoiceQ will generally offer refunds for any purchase within the previous 30 days, to any customer who accidentally purchased the wrong product or discovered after purchasing that the product did not work as expected. A service fee may be deducted where our payments provider refuses to refund their own fees.

How do I connect VoiceQ to Pro Tools?

You can connect VoiceQ via MIDI using an in-built IAC or share a connection over a network to another device. To learn more visit Setting up your studio.

How do I upgrade a license(s)?

To upgrade your license, you can contact our support team or If you wish to move from an monthly to annual you can cancel your current term and purchase a new license via our purchase portal.

How does VoiceQ Cloud licensing work?

1. Clients have the ability to tag in and out different users in Cloud. We can allocate you a large volume of licenses to add as many adaptors/users as desired and the manager of the cloud projects can review the teams that each time milestones are completed.

2. Cloud manager gives the project owners piece of mind by controlling who sees and can edit what on projects via our team’s system.

3. Users need to register to confirm their identity and then they can access and edit projects.

4. Volume can be monitored by VoiceQ Cloud managers.

5. Owners of VoiceQ writer on MacOS can easily access projects in the application and stream the media directly into the system without the need to share scripts and media files.

I receive a MIDI error in VoiceQ upon playback. How do I fix this?

This can be caused by two variables:

1. Check MIDI beat clock is set to the correct port in ProTools. The Beat Clock controls Playback and often is the cause of this issue. Navigate to 'Setup>MIDI>MIDI Beat Clock...'

2. In the Transport window or Synchronisation options via the transport, you need to select 'GEN MTC'. Once activated both PT and VQ will be in Sync.

Is VoiceQ Writer a cloud based system or native install on a local workstation?

• VoiceQ Writer is a MacOS application, however, we created VoiceQ Cloud as a windows friendly, and cloud-based equivalent.

• VoiceQ Writer (and Pro and Actor) fully integrate with VoiceQ Cloud

• VoiceQ Cloud replicates much but not all of the Mac OS functionality, it does provide advanced project management, collaboration, and reporting functionality

• Voice Cloud is available in 2 forms Manager and Collaborator, the former can set permissions while the latter receives permissions

Recommended MIDI hardware?

We recommend any general USB midi interface including the iConnectivity Mio2, Nektar MIDIFLEX4 or the mioXC. We strongly recommend using a Network interface but if one is not available to use then feel free to use hardware.

What do I need to start VoiceQ?

Users will need to sign up and register for an iLok account to use our products. Select the link to register your details and create a user name. Users will then need to download the ilok manager application and follow the installation process. Select the link to download the latest ilok Manager.

​Once you have installed the application you need to open it and log in to save your details.

What is VoiceQ Project 3.0?

The new file format is a “VoiceQ Project 3.0 file” which securely contains all project data. It is designed to be more efficient and easier for the application to access than the legacy “VoiceQ Project 2.0 ” file format. If you save a VoiceQ project in the new “VoiceQ Project 3.0“ file format you will witness faster load times from external drives and local devices. You will see faster load times, consistent media connection and increased stability when working across multiple devices such as Avid Nexis and Enterprise servers. Our apple silicon version also uses “VoiceQ Project 3.0” as its default to future-proof projects.

Where do I download VoiceQ software?

New users can download VoiceQ software from our downloads/releases page. You will need to select the version you have purchased a license for. Please note that you will alos need to select the correct application based on the OS you plan to use.

Will a Cloud Manager account allow me to do the adaptation?    

Yes, Cloud manager allows for project creation, sharing, editing and adaption all online.