Privacy Policy

Kiwa Digital Limited (‘KIWA’) values the protection of your personal information. KIWA’s mobile apps, digital books, website, and other platforms including the applications VoiceQ and VoiceQ Cloud are collectively referred to as ‘our content’. This privacy policy applies to all of our content and has been created to inform you about how we collect, use, and protect your data.

Updated May 2022


KIWA Digital ("us", "we", or "our") operates the VoiceQ website and VoiceQ Pro, Writer, Actor, Cloud (the “Service”, “Brand”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
​Use of Data

VoiceQ uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues​
Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including Personal Data, to New Zealand and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

VoiceQ will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

VoiceQ may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of VoiceQ
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Licensed Content

Some of media, images or content has been legitimately licensed from Envato Elements. For more information, please view their licensing terms on their website.

VoiceQ, VoiceQ Cloud and the EU General Data Protection Regulation (GDPR)

VoiceQ Cloud privacy policies adhere to the latest European data protection law also known as GDPR. We ensure those rights are maintained and extended them to all VoiceQ users.

How is my data safe?

Complete control over who can access your Projects:

  • All Shared Projects are private by default. 
  • Accessing a private share requires a user to have a VoiceQ Cloud account and be invited to view your Shared Project.
  • The Project(s) associated with a user can be viewed only by a selected team (set of users) that an Administrator, Manager and/or project owner may authorize.

Direct file access is protected behind the following security measures:

  • The URL can not be guessed and all filenames are obfuscated.
  • Images uploaded are stored on a Cloudinary account, you may view how they store the image data via the following link: Cloudinary image uploads.
Is there a user timeout?

VoiceQ Cloud has a 15-minute timeout when a user becomes inactive. During this time, if no activity is monitored then the user will be logged out and returned to the login entry page. This is built-in to our servers and cannot be changed.

Where is my data stored?

All VoiceQ Cloud Cloud data is stored in the US (AWS datacenter). More on AWS security.

Is my data secure?
  • All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACL’s) that prevent unauthorized requests getting to our internal network.
  • We have data encryption in TRANSIT (note: Encryption at REST is currently planned for a future release), meaning all our data in the database, underlying storage, backups, replicas and snapshots are encrypted.
  • Only a handful of people can access data and they only do so in order to improve the services we provide.
  • We monitor and audit our usage logs.
What Third-Party services do you use?

We use a number of third parties to store user data in order to enable and improve our services:

  •  Google Analytics to track page views to improve the usability of our marketing website and VoiceQ Cloud.
  • All billing and invoices are handled by Chargebee. We store subscription data basic user information and plan terms on this site.
  • All payments are processed by Stripe. We don’t currently store any payment information or customer data from these transactions.
  • Our Customer Support team use Uservoice to provide email support for users.
  • The Customer Support team also use Jotform to record issues and collect information via survey forms.
  • We temporarily store user documents on Dropbox or OneDrive if we are testing them in order to test bugs or respond to support requests.
  • We send a monthly newsletter using Mailchimp. This newsletter is only sent to customers who signed up specifically to receive the newsletter.

The environment that hosts the VoiceQ Cloud services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and the AWS Compliance website.

If you have any questions about security at VoiceQ Cloud, please contact our Customer Support team.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email:

By visiting this page on our website:

Contact Us